Responsibilities of the Lessee

1. The lessee acknowledges and agrees to the terms of this rental agreement.
2. Driving license
   a) The driver must be at least 21 years old,
   b) The driver must have a driving license for at least one year,
   c) The driving license must be presented at the start of the rental.
3. Booking
   a) To book a vehicle, please complete the registration form on our website.
   b) Car reservation guarantee is a 30% deposit that is displayed on our website during the car reservation process. You pay the remaining amount in our office when picking up the car. After paying the deposit, the system will automatically send you a confirmed reservation form to your email address.
   c) The deposit is refundable if you cancel your reservation at least 5 days before the scheduled car pickup. After consulting with us, you also have the option to receive a voucher equal to the deposit amount, valid for 1 year. You can use the voucher yourself within a year or transfer it to another person, and we will accept it.
   d) The minimum rental period is 3 days.
4. Cancel Booking
   We understand that plans can change. If you need to cancel your car rental reservation with North Campers Iceland, please send us an email with your reservation number. Please note that the deposit is refundable if you cancel the reservation at least 5 days before the scheduled car pickup.
   If you are planning to cancel and rebook with us due to a lower price or switch car models, we recommend contacting us directly to adjust your booking. This way, you can avoid unnecessary credit card fees or potential losses from refunds processed at a lower exchange rate.
5. The lessee must return the vehicle, along with all accessories (such as tires and tools), in the same condition as received, except for normal wear and tear, by the agreed date and time at the lessor’s premises. The fuel tank must be full unless otherwise agreed. If the vehicle is returned with less fuel, the lessor has the right to refill it and charge the lessee for the missing fuel along with an additional service fee.
6. If the lessee breaches the contract terms, fails to return the vehicle on time, or does not request an extension, the lessor or the police may repossess the vehicle without prior notice and at the lessee’s expense. Any extension of the rental period requires the lessor’s approval. If the lessee returns the vehicle one hour or more after the rental period ends, the lessor may charge up to a full 24-hour rental fee as per the agreement. For each additional day started, charges will apply according to the lessor’s standard rates.
7. The lessee must handle and drive the vehicle with care. Only the individuals listed as drivers in this agreement are permitted to operate the vehicle. The lessee is responsible for any damage resulting from improper use of the vehicle that is not covered by the vehicle’s insurance. This includes, but is not limited to, damage caused by:a) Driving off-road, including on trails, beaches, areas accessible only at low tide, or other unmarked terrain.
   b) Crossing rivers or other bodies of water.
   c) Intentional misuse or gross negligence.
   d) Driving under the influence of alcohol or drugs.
   e) Operating the vehicle in violation of Icelandic law and/or the terms of this lease.
   f) Driving in areas covered by deep snow or ice.
8. 5. Driving rental vehicles on unmarked roads or tracks without an official road number is strictly prohibited. Passenger cars and two-wheel drive (2WD) vehicles are not allowed to travel on roads designated with an “F” on public maps, nor on Kjölur (Road 25), the eastern Dettifoss road (Road 864), or Kaldidalur (Road 550).

   Only four-wheel drive (4×4) vehicles approved by the lessor may be driven on F-roads. Violation of this rule allows the lessor to impose a fine on the lessee, equivalent to the self-risk amount specified in the lessor’s current price list. This fine does not exempt the lessee from liability for any damage incurred.

   It is the lessee’s responsibility to stay informed about road conditions, weather forecasts, and travel warnings throughout the rental period.

9. In the event of a collision or accident, the lessee must immediately inform both the police and the lessor. The lessee is not permitted to leave the scene until the police have arrived.a) If the lessee is not at fault for the accident and the responsible party cannot be identified, the lessee remains liable for any damage to the rental vehicle.
10. The lessee agrees to pay the lessor upon request for the following:a) A deposit covering the estimated cost of the rental.b) Any expenses incurred by the lessor if the vehicle is abandoned without supervision, regardless of its condition, the state of the roads, or weather conditions. Additionally, the lessee is responsible for all costs associated with transporting the vehicle if damage caused by the lessee makes it necessary.
11. The lessee is not permitted to perform repairs, modify the vehicle or its accessories, or use the vehicle as collateral for any kind of security without the prior approval of the lessor.
12. The lessee is responsible for all parking meter charges, road tolls, entrance fees, and fines for traffic violations. If the lessor has to process these payments, the lessee agrees to pay an additional processing fee of up to €30.
13. The lessee acknowledges liability for all parking meter fees, road tolls, entrance fees, and traffic fines, and agrees to cover a processing fee of up to €30 if the lessor has to handle the payments.
14. The lessor reserves the right to charge the lessee’s credit card, based on the lessor’s price list, for any fines paid on behalf of the lessee or for reporting the lessee to authorities due to traffic violations.
15. If the lessee disregards the lessor’s notifications to bring the vehicle in for an oil change, service inspection, or mandatory vehicle check-up, the lessor is entitled to charge a negligence fee according to the applicable rates.
16. The lessee is not allowed to use the vehicle for transporting passengers for payment, lend it to others, or sublease it.
17. The lessee must return the vehicle with a full tank of fuel.
18. If the rental period ends earlier than stated in the agreement, the lessor retains the right to charge the full balance of the rental contract.
19. Smoking inside the vehicle is strictly prohibited. If there is evidence of smoking or the presence of cigarette odor in the car, the lessee will be charged a penalty fee of €300.
    
    

    Obligations of the Lessor

20. The lessor guarantees that the vehicle will be provided at the agreed time and will meet the necessary requirements.
21. In the event of a malfunction, the lessor is responsible for repairing the vehicle as quickly as possible.
22. The lessor must inform the lessee of the terms of this agreement, ensuring that the lessee fully understands the conditions they accept by signing it.
23. The lessor is responsible for informing foreign lessees about Icelandic traffic regulations, road signs, and the prohibition of off-road driving. Special attention should be given to warning lessees about the risks posed by animals on the roads.
24. If the lessor wishes to impose restrictions on the vehicle’s use based on its equipment or road conditions, these limitations must be specified in writing at the time of signing the lease agreement.
25. The lessor guarantees that valid liability insurance is maintained for their business operations.
    
    

    Insurance

    26. The rental fee includes mandatory vehicle insurance, which covers liability insurance as well as accident insurance for the driver and passengers.
    27. Third-party liability insurance is provided in accordance with the coverage limits set by Icelandic law at any given time.
    28. The lessee has the option to purchase additional Collision Damage Waiver (CDW) insurance, which will specify a deductible amount for each instance of damage.
    29. Each insurance deductible applies to a single incident. If multiple damages occur separately and are not part of the same event, each case will be subject to a separate deductible under the CDW policy.
    30. Insurance does not cover the following:

    a) Damage limited to wheels, suspension, batteries, non-window glass, radios, theft of vehicle parts, and any resulting damage.
    b) Damage caused by animals, including collisions, bites, scratches, or other harm caused by wildlife or domestic animals.
    c) Damage to the vehicle’s transmission, drivetrain, or chassis caused by driving on rough roads, including scraping the vehicle’s underside due to road conditions, ridges left by road graders, or stones lodged in or thrown up from the road surface.
    d) Damage caused by drivers not listed in the rental agreement or without a valid driver’s license.
    e) Damage resulting from participation in races, speed trials, test drives, or other high-speed driving events, whether on public roads or closed tracks.
    f) Damage from sand, gravel, ash, pumice, or other airborne debris. Only Sand and Ash Protection (SAAP) insurance covers such incidents (see general provisions).
    g) Damage caused by acts of war, armed conflict, civil unrest, riots, or organized violence.
    h) Burns or scorching damage, such as cigarette burns on seats, carpets, or mats.
    i) Damage from driving in restricted areas, such as off-road paths, snowbanks, ice, unbridged rivers, beaches, or other non-designated areas.
    j) Damage caused by a driver under the influence of alcohol, drugs, or any other impairing substances.
    k) Damage resulting from the use of incorrect fuel or fluids, including costs for cleaning, repairing, or replacing affected parts. Lessees must follow fuel and fluid guidelines provided in the vehicle manual or by the lessor.
    l) Damage caused by exceeding height restrictions in parking garages, tunnels, or other structures, leading to roof or upper vehicle damage.
    m) Damage to doors, fenders, or hinges due to the wind catching the doors.
    n) Damage to passenger cars or 2WD vehicles driven on F-roads or prohibited routes, including Kjölur (Road 35), Kaldidalur (Road 550), and the east-side Dettifoss road (Road 864).
    o) If the lessee is caught and proven to be driving off-road, on F-roads without a 4×4 vehicle, on closed roads, or on roads unsuitable for the rented vehicle, the lessee agrees to pay an additional fine of €500.
    p) Damage caused by sea spray or seawater when the vehicle is transported by ferry.
    q) Intentional damage or damage due to gross negligence by the driver.
    r) Loss suffered by the lessor due to the theft of the vehicle, including administrative costs, loss of rental income, and other expenses.
    s) Loss or theft of the vehicle’s license plate, including replacement costs and related fines.
    t) Towing of the vehicle for any reason, including situations involving snow, mud, sand, or other conditions requiring recovery services.
    u) Water damage caused by driving through rivers, flooded areas, or any other improper vehicle use leading to water ingress.
    v) Costs for retrieving a damaged vehicle if it is not returned to the agreed drop-off location. The retrieval fee is ISK 400 per km outside of Reykjavik City, with a minimum charge of ISK 35,000.
    w) Costs for lost, stolen, or damaged vehicle keys or key fobs, including replacement and programming expenses.
    x) Damage from driving in extreme weather conditions, such as storms, heavy snow, or hail, against official weather warnings or advisories. The lessee is responsible for monitoring and adhering to weather-related restrictions before driving.

    31. The lessee may purchase additional insurance to reduce liability, subject to the exclusions listed in section 27.
    32. If the lessee does not purchase additional insurance, they will be liable for damages up to €3,500 (excluding exceptions listed in section 27) and any applicable towing fees.
    33. The lessee may opt for one of the following insurance packages:
    • Standard Insurance Plan: CDW + SCDW + TP + GP
    • Plus Insurance Plan: CDW + SCDW + TP + GP + ZERO
    • Ultimate Insurance Plan: CDW + SCDW + TP + GP + ZERO + SAAP + TI

    (CDW = Collision Damage Waiver, SCDW = Super Collision Damage Waiver, TP = Theft Protection, GP = Gravel Protection, ZERO = Zero Deductible, SAAP = Sand and Ash Protection, TI = Tire Insurance)

    General Provisions

    34. The lessee must keep a copy of this lease agreement in their possession for the entire rental period.
    35. Any additions or modifications to the terms of this lease agreement must be made in writing.
    36. The lessee agrees to allow the lessor to retain their contact information for marketing purposes.
    37. This lease agreement is governed by Icelandic law, including any claims for compensation. This applies both to the legal basis and the calculation of compensation. The same applies to claims for damages arising outside the scope of this agreement. Any legal disputes related to this lease agreement shall be resolved in the legal jurisdiction of the lessor.
    38. Any disputes arising from this lease agreement may be submitted to the Arbitration Committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association.
    39. The lessee authorizes the lessor to charge for damages incurred during the rental period up to the insurance liability limit (see exceptions in section 27). The lessee also grants the rental company permission to sign the payment voucher on their behalf.
    40. Insurance Details:
    • Third-party liability insurance is provided in accordance with the limits set by Icelandic law at the time of the rental.
    • The lessee is responsible for all damage to the vehicle.
    • By purchasing Collision Damage Waiver (CDW), the lessee can reduce their financial liability for vehicle damage, with the applicable self-risk amount determined by the lessor’s current price list and stated in the rental agreement.
    • If the lessee has already purchased CDW, they may further reduce their deductible by purchasing Super Collision Damage Waiver (SCDW).
    • Sand & Ash Damage Protection (SAAP) covers damage from sand or ash storms.
    • Gravel Protection (GP) covers damage to the front windshield and headlights caused by stones or gravel.
    • Theft Protection (TP) covers damage resulting from vehicle theft, provided the vehicle was parked with doors locked, all windows closed, and keys not left inside. TP does not cover damages from break-ins or the loss of personal belongings of the lessee or passengers.
    • Zero Excess Cover (ZERO) reduces the self-risk of SCDW to zero. However, ZERO does not exempt the lessee from liability in cases where the rental terms have been violated.
    • The self-risk amounts for additional insurance options are outlined in the lessor’s price list.
    41. However, no insurance policy covers:
    • Damage to the underside of the vehicle.
    • Damage caused by driving through rivers, waterfalls, or other bodies of water.
    • CDW, SCDW, SAAP, GP, TP, and ZERO do not cover these damages, and the lessee is fully liable for any such incidents.